Overview of Course
This course will equip healthcare team members with the skills to deal with complex communication problems and emotionally challenging situations. Effective communication skills underpin successful interactions with patients and families. This course also explores the pathway to effective communication within the multidisciplinary team.
Aims of Course
The aims of this programme are to assist healthcare professionals to develop effective communication skills particularly useful in the area of End of Life Scenarios and to increase their comfort level and confidence in this sometimes daunting area of care.
Course Objectives
This course aims to increase the awareness of the healthcare team members with regard to their communication skills. It will explore strategies that will enhance their ability to elicit the concerns of people with advanced illness and to deal more effectively with challenging communication situations.
Target Audience
All Healthcare Professionals who wish to update their knowledge and increase their skill and comfort levels in the art of having effective and meaningful end of life conversations.
Course Curriculum
- Basic Principles of Communication
- Communication in End of Life Care
- Barriers to Effective Communication
- Importance of non-verbal Communication
- Effective Listening
- Stories and Reminiscence Therapy in End of Life Care
- Body Language
- Counselling Techniques
- Common Communication Challenges in End of Life Care Settings
- Helping with Feelings
- Self Awareness
- Support for Nurses/Allied Health Professionals/Counsellors
- Quiz
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