Overview of Course
This course provides a comprehensive overview of the skills that support assertiveness in the workplace in particular but those skills can also be applied in every day life. Good communication skills and an exploration of boundaries underpins this course.
Aims of Course
The aim of this course is to equip nurses with the knowledge and skills to assert themselves in a comfortable and professional manner. To set boundaries and to face potentially threatening situations in an assertive manner.
Course Objectives
To provide the knowledge and skills to communicate assertively for anyone who wishes to develop their skills in this area..
Target Audience
All nurses and health professionals interested becoming more assertive.
Course Curriculum
- Overview
- Interior Worlds and Behaviour
- Expression of Self
- Blocks to Assertiveness
- Some typical Fears
- ‘Our Rights’
- Misconceptions About Assertiveness
- Needs
- Emotions Call for Motion
- Anger
- Levels of Expression of Feelings
- Behaviour Types
- Assertion
- Three Important Questions
- Choice
- Technique
- Saying ‘NO’
- NON-VERBAL COMMUNICATION
- Quiz
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